Managed Detection & Response with a SOC that's awake when your laptop gets popped at 2am
24/7 US-based SOC running CrowdStrike or SentinelOne EDR plus Microsoft Entra and cloud telemetry. Sub-15-minute P1 ack, pre-approved containment runbooks, and a real human you can call when it matters.
EDR sensor deploys in 30 minutes. SOC live within 24 hours. Keep the post-trial threat report either way.
24/7 SOC watch
acknowledgement
this quarter
that reached encryption
Three lanes for MDR. Per-endpoint pricing. Same SOC behind every tier.
All tiers run on the same 24/7 US-based SOC and the same containment runbooks. The difference is whether you need identity telemetry, weekly threat hunts, cloud workload coverage, and a named dedicated analyst on your account.
- CrowdStrike Falcon Pro EDR (or SentinelOne Singularity Core)
- 24/7 US-based SOC monitoring with sub-15-min P1 ack
- Pre-approved isolation + process-kill runbooks
- Monthly executive report with detection summary
- Quarterly tuning review
- Onboarding in 5 business days, sensor deploys via Intune or RMM
- Everything in MDR Essentials
- Microsoft Entra ID + Okta sign-in telemetry into the SIEM
- Pre-approved containment: disable user, revoke session, force MFA reset
- Weekly threat hunt by a senior analyst across your tenant
- Defender XDR or Microsoft Sentinel correlation included
- Cyber insurance questionnaire completed on your behalf
- Everything in MDR + Identity
- Cloud workload protection (CrowdStrike Falcon Cloud or S1 Cloud Workload)
- OT and IoT telemetry with Tanium or Claroty integration
- Named dedicated SOC analyst on your account
- Quarterly purple-team exercise with your IT team
- Direct mobile line during P1 incidents, no ticket queue
Which signal catches which threat. Because "we have EDR" doesn't mean anything anymore.
Modern attacks chain together cheap commodity malware, real OS tools, stolen credentials, and cloud tokens. A single signal misses 80% of the kill chain. Here is what each layer catches and where one tool alone falls down.
| Threat | What it looks like | Primary layer | What gets contained |
|---|---|---|---|
| Commodity ransomware drop | Known family hash, mass file rename, shadow-copy delete, ransom note | Falcon / SentinelOne behavioral | Auto-isolate host, kill process tree, roll back encrypted files (S1) or block (CrowdStrike) |
| Living-off-the-land lateral movement | PsExec, WMIC, PowerShell remoting, scheduled task creation across hosts | EDR + Sentinel correlation | Network containment on origin host, disable account, alert on lateral targets |
| Credential theft / pass-the-hash | LSASS access, Mimikatz signatures, NTLM relay, ticket harvesting | EDR memory scan + Defender for Identity | Force credential rotation, revoke Kerberos tickets, block token reuse |
| Cloud token theft | Stolen OAuth refresh token used from new geography, impossible-travel | Entra ID + Okta telemetry | Revoke session, require fresh MFA, block IP, audit token activity |
| Insider data staging | Bulk file copy to OneDrive personal, USB write, unusual archive creation | EDR file activity + DLP signal | Block transfer, alert IT and HR, preserve forensic timeline |
| Persistence mechanism | Run keys, scheduled tasks, WMI subscription, service install in odd path | EDR registry/scheduled-task watcher | Remove persistence, hash-block dropper, hunt across estate for siblings |
| Suspicious PowerShell / cmd execution | Encoded commands, AMSI bypass, Invoke-Expression with web download | EDR script-block logging + AMSI | Kill PowerShell, isolate host, decode and preserve the command for analyst review |
A full MITRE ATT&CK coverage matrix mapped to our default detection rules is in every proposal. Ask for the sample packet.
2:47am Tuesday. SocGholish drive-by. Contained in 8 minutes before lateral movement.
A 180-person professional services firm in Charlotte got hit by a SocGholish fake-update at 2:47am on a Tuesday. The user was an account director who had clicked an "update Chrome" prompt from a compromised news site the night before. This is what the SOC saw. Names changed, timing and tools real.
"Carolina Argyle Advisors" · 180 endpoints · Charlotte, NC
- 02:47:18 Falcon flags cscript.exe spawned from Edge.exe with a .js payload from %TEMP%. Behavioral score: 92/100. EDR auto-isolates host from network within 4 seconds.
- 02:47:22 PagerDuty fires P1 to on-call. Daniel Reyes (Phoenix SOC) picks up at 02:47:51. 33 seconds from detection to analyst on console.
- 02:48:34 Daniel pulls process tree. Confirms SocGholish staging pattern: cscript → curl download → NetSupport presentationhost.exe rename. Identifies the dropper hash, queries Falcon across estate. No other hosts touched the IOC.
- 02:50:11 Identity sweep via Entra ID logs. Account director's session token reviewed. No anomalous sign-ins, no consent grants, no MFA prompts in the prior 24 hours. Token rotation queued as a precaution.
- 02:51:40 Pre-approved containment runbook executes: kill the NetSupport process, remove the run-key persistence, hash-block the dropper across the entire estate, force the user's Entra session to re-auth in the morning.
- 02:53:09 Threat-hunt query fires across all 180 endpoints for any sibling SocGholish IOCs from the last 30 days. Zero hits. No prior compromise, no parallel infections.
- 02:55:22 Contained. 8 minutes 4 seconds from initial detection to clean state. Host scheduled for reimage during business hours. Slack message drafted for the user explaining what happened in plain English.
- Tuesday 09:00 Post-mortem call with the client's CIO at 9am. Reimage completed by 11am, user back online. Browser policy tightened to block all .js downloads from non-corporate domains. KnowBe4 SocGholish-themed training module assigned to all users. No data exfiltration, no customer notification required.
We don't sell "compliance." We deliver the packet your auditor actually wants.
Every quarter we drop a ready-made evidence package into your portal: detection coverage, response time records, threat-hunt findings, and the runbook execution log. Your assessor finishes in days, not weeks. Your cyber-insurance broker gets the renewal questionnaire pre-filled.
When your laptop gets popped at 2am, these are the analysts on the bridge.
Our SOC is staffed in-house across Tampa, Orlando, Chicago, and Phoenix. No overseas tier-1 wall. Every analyst holds at least one current detection-and-response certification and has incident-response experience before they take a shift.
Five questions. Honest answers.
What's the actual difference between EDR alone and MDR?
EDR is the tool. MDR is the tool plus the people who watch it. CrowdStrike Falcon or SentinelOne Singularity will generate the alert, but a Tuesday-2am alert with no analyst on it is just a notification email your team will read on Wednesday.
Our SOC triages every detection, runs the playbook, and either contains or escalates with full context. We use the EDR you already own, or we deploy the one that fits your stack. You stop paying for an EDR console nobody is watching at 3am.
Will you touch our endpoints without asking?
Only on runbooks you pre-approve in onboarding. The default set is: isolate from network on confirmed malware, kill malicious process, quarantine file, disable user on confirmed account compromise. Each one is a checkbox during onboarding.
You can move any item from auto-execute to gated (we propose, you approve) or advisory (we open a ticket, you execute) at any time. Every automated action is logged to an append-only audit trail your auditor can read.
How does the SOC reach us at 3am?
Tiered by severity. P1 (active threat, containment in progress) goes to your designated 24/7 contact via PagerDuty plus a phone call from the on-call analyst. P2 (suspicious but contained, awaiting your input) goes to a shared Slack or Teams channel and email. P3 (informational, weekly hunt findings) goes into the weekly report.
We do not page you for tuning noise. Median pages per client per month is under 3.
Will you replace our current MDR vendor?
Often, yes. About 40% of new MDR clients come from another MDR vendor, usually because the SOC is offshore tier-1 reading scripts, the response time has drifted past 30 minutes, or the EDR is end-of-life on its license cycle.
We run a 14-day parallel proof of value where you can compare detection quality, response time, and analyst notes side by side before you switch contracts. You keep your current vendor running until day 14.
What about cloud workloads and SaaS?
Cloud workload protection (CrowdStrike Falcon Cloud or SentinelOne Cloud Workload) is included in Enterprise MDR. Identity telemetry from Microsoft Entra and Okta is included starting at MDR + Identity.
SaaS posture (M365, Google Workspace, Salesforce, GitHub) is best paired with our cloud security service for full coverage. Most MDR-only clients add SaaS posture in year two once the EDR side is stable.
See what your EDR is missing tonight.
Our free 14-day MDR trial deploys CrowdStrike Falcon or SentinelOne Singularity to your endpoints, runs our SOC against the telemetry for two weeks, and ships a threat report. You'll see what's already on your network that your current setup is missing: stale persistence, dormant droppers, risky PowerShell habits, and any active campaign hits. No credit card. Keep the report either way.