Managed IT infrastructure with engineers who know the difference between a Cisco and a Meraki at 2am.
Servers, networks, Microsoft 365, identity, patching, monitoring, and a 24x7 NOC.
4.9·1,405 Google reviews·Per-seat pricing
One operating contract.
Pick the full stack or a subset. Most clients start with full stack and adjust over time. Either way, your environment is documented, monitored.
Server administration
Windows and Linux server fleets, virtualization (VMware, Hyper-V, Nutanix), capacity planning, OS hardening, backups, lifecycle management.
Network management
LAN, WAN, wireless, firewall, VPN. Cisco Meraki / Catalyst, Fortinet FortiGate, Palo Alto. Auvik for monitoring. Multi-site SD-WAN.
Microsoft 365 admin
Exchange Online, Teams, SharePoint, OneDrive, Intune, Defender, license optimization, tenant security baseline, conditional access.
Patch management
OS patching, third-party patching (Adobe, browsers, runtimes), test ring + production ring, monthly compliance reporting.
Asset & license management
Hardware inventory, software inventory, license reconciliation, lifecycle tracking, refresh planning, end-of-life decommissioning, e-waste documentation.
Identity & access
Entra ID, Okta, Active Directory hybrid, MFA enforcement, conditional access policies, SSO integrations, JML (joiner/mover/leaver) workflows.
Vendor liaison
Single point of contact for ISP, SaaS, hardware, telecom, and copier vendors. We open and chase tickets so your team doesn't have to.
24x7 NOC support
Always-on NOC for after-hours alerts, P1/P2 response, and emergency fixes.
Two standard tiers. Enterprise gets custom.
Per-seat / per-device pricing: no surprise overages, no minimum site fees. Multi-site discounts apply at 200+ seats. Custom enterprise quotes for 500+ seats and regulated environments.
Monitor & Patch
For organizations with internal IT who need monitoring, patching, and after-hours coverage, but not full management.
- 24x7 monitoring with alerts to your team
- OS + third-party patch management
- Monthly compliance & patch reporting
- NOC backup for after-hours alerts (P1 only)
- Quarterly review
Full Stack
Complete infrastructure management: eight functional areas, 24x7 NOC.
- Everything in Monitor & Patch
- Server administration (Windows, Linux, virtualization)
- Network management (LAN, WAN, wireless, firewall)
- M365 administration with quarterly license audit
- Identity & access management (Entra / Okta)
- Asset & license management with refresh planning
- Vendor liaison for ISP, SaaS, hardware, telecom
- Monthly business review
Enterprise
Larger environments, multi-site, regulated industries, or 24x7 production operations needing dedicated capacity.
- Everything in Full Stack
- Embedded compliance support (SOC 2, HIPAA, PCI, CMMC)
- Quarterly executive business review with sponsor
- Custom runbooks for industry-specific workloads
- Multi-site discounts and consolidated billing
The tools we run every day.
Standardized tooling means faster onboarding and cleaner audits. We can adapt to your incumbent stack where it makes sense, but these are the tools our engineers know cold.
Monitoring & RMM
Ticketing
Productivity & identity
Network & firewall
Virtualization
Backup & BCDR
Endpoint security
Cloud
Operating controls mapped to your regulatory regime.
Every Full Stack engagement includes baseline controls. For regulated clients, our Cybersecurity practice maps operational controls to your framework and produces evidence packs for external audit.
NIST CSF 2.0
Default operational baseline. Controls mapped to Identify, Protect, Detect, Respond, Recover.
SOC 2 Type II
Operational evidence for change management, access reviews, monitoring, and incident response.
HIPAA Security Rule
Healthcare clients: administrative, physical, and technical safeguard operations.
PCI DSS 4.0
Operational controls for in-scope systems, segmentation evidence, quarterly internal scans.
CMMC Level 2
DIB clients: NIST 800-171 control operations and evidence collection.
23 NYCRR 500
Financial services in NY: third-party governance, MFA, encryption, incident reporting.
CIS Controls v8
Hardening baselines for Windows, Linux, Microsoft 365, and network appliances.
ITAR / Export Controls
Manufacturing clients with export-controlled data: segmentation and access controls.
4.9 stars across 1,405 Google reviews
What clients ask before signing.
If your question isn't here, the 30-minute scoping call covers it. We don't require an NDA to scope a Full Stack engagement.
What does managed IT infrastructure actually cover?
Eight functional areas: server administration (Windows, Linux, virtualization), network management (LAN, WAN, wireless, firewall), Microsoft 365 administration, patch management for OS and third-party apps, identity and access management (Entra ID, Okta, conditional access), asset and license management, vendor liaison (ISP, SaaS, hardware), and after-hours NOC. We can pick up all of it or a subset: your call.
Can you provide references from similar mid-market clients?
Yes. Under mutual NDA we share three references matched to your size, industry, and environment complexity. We typically connect prospects with current clients in the same vertical so the conversation is apples-to-apples. References are happy to talk about the bad days, not just the good ones.
What is your approach to security and compliance?
Every managed infrastructure engagement includes baseline security hygiene: MFA enforcement, conditional access, patching SLAs, EDR deployment, encrypted backups, and quarterly access reviews. For regulated clients (HIPAA, PCI, SOC 2, NY DFS, CMMC L2) we map controls to your framework and produce evidence packs for audit. Our Cybersecurity practice runs the controls work; Managed Infrastructure operates them day-to-day.
How do you handle scalability: growth, M&A, new sites?
Our agreements scale by seat and device, so growth doesn't require a renegotiation. New site onboarding is a defined runbook. For M&A targets we coordinate with our Consulting team to handle diligence and integration in one motion.
What stack and tools do you operate?
RMM and monitoring: Auvik for network, NinjaOne and ConnectWise Automate for endpoints. Identity: Microsoft Entra ID and Okta. Cloud: Azure, AWS, Microsoft 365, Google Workspace. Network: Cisco Meraki, Catalyst, Fortinet FortiGate. Hypervisors: VMware vSphere, Hyper-V, Nutanix AHV. EDR/AV: CrowdStrike Falcon, SentinelOne. Backup: Veeam, Datto SIRIS. Ticketing: ConnectWise Manage.
Do you support multiple sites or just headquarters?
Multi-site is standard. Multi-site pricing is per seat / per device, not per location, so adding a site doesn't trigger a base-fee jump.
Will you take over from our existing internal IT team or MSP?
Yes. We've onboarded clients transitioning from incumbent MSPs, internal teams, and hybrid models. The transition runbook handles knowledge transfer, credential rotation, documentation pulls, and contractual handoff. We don't disparage outgoing providers and we make sure the transition doesn't drop tickets.
How is pricing structured?
Two main models. Monitor & Patch is $11/device/month and covers monitoring, patching, alerting, and monthly reporting only: you handle remediation. Full Stack is $34/seat/month and covers everything: server, network, M365, identity, patching, NOC. Enterprise pricing for 500+ seats is custom and typically lower per-seat with multi-site discounts.
Renewal coming up? Audit looming? IT lead leaving?
Book a 30-minute scoping call. We'll come back with a written quote and three reference clients in your industry. No retainer, no obligation.
Or call(888) 574-5120