Copier & printer repair with techs who carry parts, not just clipboards
Same-day on-site response across Florida, Georgia, Tennessee and Texas. Factory-certified on Canon, Ricoh, Xerox, Kyocera, HP, Sharp, Konica Minolta, Brother, Lexmark, Toshiba, Savin and Lanier — including the device you didn't buy from us.
Most P1 tickets get a tech on-site by end of business day. Maintenance contract holders skip the queue.
last 12 months
across primary metros
parts on the truck
by factory-certified techs
Three lanes for repair. No mystery line items, no per-page surcharges.
Every plan is staffed by the same factory-certified techs out of the same parts depots. The difference is whether you want predictable monthly cost, fleet-wide management, or pay-as-you-go.
- On-site labor billed in 15-minute increments after the 1-hour minimum
- OEM parts at cost; refurbished available on request with 90-day warranty
- No trip fee — the 1-hour minimum includes the drive
- Free second visit if a special-order part is required
- 30-day workmanship warranty on every repair
- Phone & remote diagnostics free of charge
- All parts and all labor included — zero per-call invoices
- OEM toner and consumables shipped automatically before run-out
- Quarterly preventive maintenance visit per device
- Priority dispatch — ahead of T&M calls in queue
- Same-day on-site SLA in primary metros (4-hour P1)
- Network reconfig (scan-to-email, SMTP, AD changes) included
- Everything in Maintenance Contract, fleet-wide
- Named account engineer with quarterly business review
- FMAudit / PaperCut instrumentation — auto-meter reads, toner-on-empty alerts
- Custom SLA — 2-hour P1 available in qualifying metros
- End-of-life replacement timeline written into your QBR
- Single invoice across every brand, every site
Every line item, on every plan. Read it before the contract gets weird.
Most "service contracts" hide the cost in fine print — trip fees, per-page overage, network changes billed separately. Here is the full coverage table for our three plans, in plain English.
| Service line item | T&M | Maintenance Contract | Fleet Service |
|---|---|---|---|
| Same-day on-site response | Best-effort, queue-dependent | 4-hour P1 SLA in primary metros | 2-hour P1 in qualifying metros, 4-hour everywhere else |
| Remote diagnostics | Free phone/remote, billed if longer than 30 min | Unlimited remote support included | 24/7 remote — off-hours dispatch on critical lines |
| Parts inventory carried | Common parts on truck, special-order billed | Full coverage — we eat the special-order delta | Forward-deployed parts cache at your site for 10+ device fleets |
| OEM vs refurbished parts | OEM default; refurb available with quote | OEM default; refurb on customer request only | Customer choice per device class, written into SLA |
| Firmware & software updates | Billed at hourly rate | Quarterly during PM visit, included | Continuous — pushed remotely, change-managed |
| Network reconfig (SMTP, AD, scan-to-folder) | Billed at hourly rate | Included for owned/leased devices | Included fleet-wide, including new-site rollouts |
| End-of-life retirement & data wipe | Billed at hourly rate + disposal fee | Free for any device under contract 12+ months | Free; NIST 800-88 wipe certificate provided per device |
Need a side-by-side TCO model against your current vendor? Email sales@1800officesolutions.com with your last 12 months of service invoices and we'll send a redacted comparison within 48 hours.
Tampa law firm. 14 devices. Prior vendor's "next business day" was 3 days. Ours was 2.7 hours.
A mid-sized litigation firm in downtown Tampa was bleeding billable hours every time a copier went down. They moved 14 devices — mixed Canon and Ricoh, three offices — from a regional vendor to our Maintenance Contract plan. Names changed, numbers verified.
"Bayshore Litigation Group" · 14 MFPs · 3 Tampa offices
- Day 1 Account review. 14 devices audited on-site, serial numbers matched to OEM parts library, firmware versions documented. Found 3 devices on EOL firmware the prior vendor never patched.
- Day 3 FMAudit agent installed across the fleet. Auto-meter reads enabled. Toner-on-empty alerts wired to our dispatch queue. Manual meter readings eliminated — saved 4 hours/month of admin time.
- Week 2 Preventive maintenance pass on all 14 devices. Replaced 11 worn pickup rollers, 4 separation pads, 2 fusers near end-of-life. Recurring jam tickets dropped from 9/week to 1/week.
- Week 5 First emergency call — Ricoh IM C4500 throwing SC542 (fusing-temperature error) at the West Shore office. Tech on-site in 1 hour 48 minutes, replaced fusing unit from truck stock, device back online before the next deposition started.
- Month 3 First quarterly business review. Rolling 90-day average on-site response: 2.7 hours. Total tickets: 19. First-visit fix rate: 89%. Zero invoices outside the flat monthly contract.
- Month 6 Two oldest Canon C5560i devices (8 years old, EOL firmware) flagged for replacement at next QBR. Replacement quoted at lease-not-purchase to flatten cash flow. No surprise capex.
- Year 1 Outcome: 47 service calls handled, 0 escalations to managing partner, 100% of preventive maintenance windows met. Estimated billable-hour recovery: $18,400 across 9 attorneys based on prior downtime patterns.
On-site coverage across Florida, Georgia, Tennessee and Texas.
Our owned-truck fleet operates out of depots in Orlando, Tampa, Miami, Jacksonville, Atlanta, Nashville, Memphis, Dallas, Houston, Austin and San Antonio. For addresses outside primary metros we partner with vetted regional techs under our SLA. See the full Florida coverage map →
Repair questions, answered honestly.
How fast can a technician be on-site?
Same business day for any address inside our primary metros (Orlando, Tampa, Miami, Jacksonville, Atlanta, Nashville, Memphis, Dallas, Houston, Austin and San Antonio). Average measured on-site arrival across the last 12 months was 2.7 hours from the time a P1 ticket was opened. Outside primary metros we dispatch from the nearest depot — usually next business day before noon.
Do you charge a trip fee?
No trip fee on Maintenance Contract or Fleet Service plans. Time & Materials calls bill a 1-hour minimum at $145/hr which includes the trip; we do not stack a separate diagnostic charge on top. If we cannot fix the device on the first visit because we need a special-order part, the second visit is not billed.
Will you work on a copier you didn't sell us?
Yes. About 60% of the devices our techs touch were sold by another dealer or financed through a third-party lessor. We are factory-trained on Canon, Ricoh, Xerox, Kyocera, Konica Minolta, Sharp, Toshiba, HP, Brother, Lexmark, Savin and Lanier — and we keep certifications current. Bring us your serial number and we will tell you in 10 minutes what parts library we have for that device.
What is the difference between Time & Materials and a Maintenance Contract?
T&M is pay-as-you-go — $145/hr labor plus parts at cost, billed per call. Good for one or two lightly-used devices. A Maintenance Contract is $89/mo per device flat and includes all parts, all labor, scheduled preventive maintenance and consumable toner. Most fleets break even on contract at roughly 4 service calls per device per year, and get a hard SLA on top.
Are parts OEM or aftermarket?
Default is OEM. We stock OEM fusers, drums, transfer belts, rollers and pickup assemblies for the top 40 device models we see most often, and pull on-demand for the rest. If a customer specifically requests refurbished or compatible parts to control cost — common on devices nearing end-of-life — we offer that with a written quote and a 90-day workmanship warranty.
How do you handle a fleet of mixed-brand devices?
One contract, one phone number, one invoice. Our Fleet Service plan assigns a named account engineer who maintains a per-device service log, runs quarterly reviews, recommends end-of-life replacement timing and reports against your SLA. We instrument every device with FMAudit or PaperCut for automated meter reads and toner-on-empty alerts so trucks are dispatched before users notice a problem.
What about devices nearing end-of-life — do you still service them?
Yes, with a written caveat. We will service any device the OEM still supplies parts for. When OEM parts dry up (typically 7–10 years after launch) we move the device to a refurbished-parts plan and write a replacement timeline into your next QBR. We do not surprise-bill you with a $4,000 fuser on a $1,200 used machine — you'll see end-of-life flagged in the prior quarter.
Can you do remote diagnostics before sending a tech?
For network-connected devices, yes. We pull error logs, page counters and consumable status remotely through the device's web interface (or via FMAudit/PaperCut if you have it). About 22% of inbound tickets are resolved remotely without a truck roll — usually paper-jam clear, queue restart, network reconfig after an IP change, or driver reinstallation.
Do you reconfigure scan-to-email or scan-to-folder when our network changes?
Yes — that work is included on Maintenance Contract and Fleet Service plans. If your domain controller, mail relay, file shares or SMTP host change, our team reconfigures every affected device. T&M customers can request the same work at standard hourly rates. We handle SMB v3, OAuth 2 against Microsoft 365 and Google Workspace, and LDAP authentication.
What happens at end-of-life — do you take the old machine?
Yes. We coordinate secure removal, hard-drive sanitization (NIST 800-88 wipe with certificate) and OEM-program recycling. If the device still has resale value — usually true for sub-5-year-old MFPs — we can buy it back as credit toward a new lease or maintenance contract. Removal is free for any device we sold, leased or maintained for at least 12 months.
Your copier is jammed. Don't wait three days.
Tell us the brand, the symptom and your zip code — a dispatcher calls back within the hour with a same-day on-site window. No trip fee. No diagnostic surcharge. Parts on the truck.