IT services that keep your business running, not just your tickets closed

Co-managed means you keep your internal IT person or team and we plug in the gaps: 24/7 NOC, after-hours helpdesk, tier-3 escalation, vendor management, and project bench. Fully managed means we are your IT department — helpdesk, infrastructure, M365, security baseline, vCIO, and a single SLA. Most clients with 1-2 internal IT staff pick co-managed. Clients with no internal IT or with an outgoing IT manager pick fully managed.

P1 (production down, security incident) is acknowledged within 15 minutes 24/7/365 and worked continuously until resolved. P2 (single user blocked, partial outage) is acknowledged within 1 hour business hours. P3 (request, how-to, non-blocking) is worked within 4 business hours. SLA credits apply if we miss. We publish our actual monthly performance in your client portal — not just our promises.

Yes. Helpdesk, NOC, and tier-3 are all staffed in-house from Orlando, Tampa, and Chicago. Field engineers are deployed in 100+ metros via our W-2 partner network. We do not offshore tier-1, and we do not outsource your account to a VAR. The engineer who picks up your call has access to your stack, your runbook, and your account history.

From signed agreement to first ticket worked: 14 business days for fully managed engagements under 100 seats. We document your environment in week 1 (asset inventory, network diagram, M365 tenant audit, backup state, identity audit). Week 2 we deploy our RMM, EDR, and patch management agents. Week 3 we cut over the helpdesk number and run a parallel run with your incumbent if one exists. No surprise gaps.

We work with what you have wherever possible. We support Microsoft 365, Google Workspace, Azure, AWS, GCP, on-prem Active Directory, Entra, Okta, Duo, Cisco, Meraki, Fortinet, SonicWall, VMware, Hyper-V, and 200+ line-of-business apps from our run book. If something in your stack is end-of-life or unsupported by the vendor, we'll flag it in the assessment and propose a migration path with a budget — but we won't force it.

Per-seat pricing covers unlimited helpdesk tickets (remote and on-site for covered metros), RMM and patch management, EDR licensing and SOC monitoring, M365 admin, backup of endpoints and M365 mailboxes, and quarterly vCIO review. It does not include net-new project work, hardware, third-party software licenses, or after-hours physical dispatch. Those are quoted separately at agreed hourly rates with no markup on hardware over 8%.

Yes. Our managed stack maps to HIPAA, SOC 2 Type II, PCI-DSS, CMMC Level 2, NIST CSF 2.0, and ISO 27001. Quarterly we deliver an evidence packet pre-mapped to your primary framework. We've carried 180+ clients through SOC 2 audits with zero findings tied to managed controls. We are a CMMC RPO and have the cleared engineers to handle CUI environments.

60-day written notice, no early-termination fee after the initial 12 months, full documentation handed over (asset inventory, network diagram, license inventory, runbook, M365 admin transition, backup chain handoff). We will also do a 30-day parallel run with your next provider at no charge. We have a 96% gross retention rate because we earn the renewal — not because the contract handcuffs you.

Yes. We do M365 tenant migrations (Google Workspace to M365, on-prem Exchange to M365, tenant-to-tenant for M&A), license rightsizing audits (most clients reclaim 12-22% of license spend), security baseline hardening (Entra Conditional Access, MFA, anti-phishing, Defender), and Intune device management rollouts. Pricing is per-mailbox or per-device, fixed-fee.

Most of our managed seats are remote or hybrid. We deploy device management via Intune or Jamf, identity via Entra or Okta, ZTNA via Cloudflare or Cisco Duo, and endpoint security via SentinelOne or CrowdStrike. New hires get devices shipped pre-imaged with autopilot enrollment. Off-boarding is one ticket: account disabled, device wiped, license recovered, mailbox archived per your retention policy.