Managed IT for businesses with 5 to 5,000 employees.
Same SLA, same SOC, same security stack, priced by company size. From a 5-person law firm in Tampa to a 1,200-employee distributor in Atlanta.
No credit card. Same-day reply from a real engineer, not a sales-development rep. Honest answer if we're the wrong fit.
since 1986
under our SLA
on managed infrastructure
Tampa · Orlando · Chicago
Four tiers. Same security stack across all of them. Priced by headcount.
Most managed IT firms have one price for everyone, then make it up on overages and project work. We have four tiers because a 12-person law firm and a 380-employee distributor have very different needs, and we don't want to overcharge the smaller one or under-serve the larger one.
- Microsoft 365 or Google Workspace administration
- Sentinel One EDR endpoint protection
- Datto BCDR backups (workstation + server)
- Sophos firewall management
- Microsoft Intune device management
- 24/7 US-based helpdesk (under 15 min P1)
- Quarterly executive summary report
- One named primary engineer
- Everything in Starter, plus:
- Dedicated TAM (technical account manager)
- On-site visits monthly (or more if needed)
- Cisco Meraki networking management
- RingCentral VoIP support
- Vendor management for SaaS contracts
- Hardware procurement at OEM pricing
- Compliance evidence on request
- Everything in Growth, plus:
- Monthly QBR (quarterly business review)
- vCISO consults (4 hours per quarter)
- SOC 2 / HIPAA evidence collection
- Multi-location helpdesk routing
- Dedicated Tier 3 escalation engineer
- Annual security tabletop exercise
- Capacity planning & budget forecasts
- Everything in Scale, plus:
- Full white-glove account management
- Multi-location, multi-country support
- Named CIO advisor
- Custom SLA negotiated to your contracts
- M&A integration support
- Dedicated project management office
- Quarterly board-ready reports
Side-by-side: 10 capabilities across 4 tiers.
No fine print, no asterisks. The "add-on" badge means it's available on request at a published rate, not bundled by default.
| Capability | Starter | Growth | Scale | Enterprise |
|---|---|---|---|---|
| 24/7 monitoring | ✓ | ✓ | ✓ | ✓ |
| Helpdesk SLA (P1 first response) | 30 min | 15 min | 10 min | 5 min |
| OS & third-party patching | ✓ | ✓ | ✓ | ✓ |
| Backups (workstation + server) | ✓ | ✓ | ✓ | ✓ |
| Full security stack (EDR, firewall, MDM, password) | ✓ | ✓ | ✓ | ✓ |
| vCISO consults | − | add-on | ✓ | ✓ |
| Hardware procurement at OEM pricing | add-on | ✓ | ✓ | ✓ |
| Business reviews (cadence) | quarterly | quarterly | monthly | monthly |
| Multi-location support | − | add-on | ✓ | ✓ |
| Dedicated TAM (account manager) | − | ✓ | ✓ | ✓ |
Prices and SLAs current as of April 2026. Custom SLA available on Enterprise tier negotiated against your customer contracts.
Six verticals where we have the deepest experience.
We support customers in roughly 40 industries. These six are where we have the most playbooks, the most reference customers, and the most pre-built compliance tooling.
Solo practices, mid-size law firms, and litigation boutiques. Document management integration, conflict-checking workflows, and matter-based file structures. NetDocuments and iManage on tap.
Practices, dental groups, and DMEs. HIPAA evidence collection, PHI segmentation, EHR vendor coordination (Epic, NextGen, Athena, Dentrix). BAA signed on day one.
RIAs, wealth managers, accounting firms, lenders. SEC and FINRA evidence, encrypted email, archived chat, segregated client data folders, automatic log retention.
Plant-floor IT, OT segmentation, MES vendor coordination, SCADA-aware monitoring. We know the difference between an air-gapped historian and a CIP-segmented PLC.
Multi-location POS, PCI-DSS evidence, in-store wireless segmentation, kiosk lifecycle management. We understand SaaS POS and headless commerce stacks.
Agencies, consultancies, architecture firms, engineering shops. SSO across the SaaS stack, project-based folder structures, on-boarding kits, fast turnaround on contractor access.
Two quotes from very different sized clients.
A 12-person law firm in Tampa and a 380-employee distributor in Atlanta. Same SLA, same stack, completely different needs.
We spent four years cycling through three "managed IT" providers who all promised a US helpdesk. Two of them weren't, the third was technically US but routed through India after 6pm. 1-800 Office Solutions is the first one where I actually know my engineer's name and city. They picked up our HIPAA evidence at month two without us asking.
We grew from 180 to 380 employees in 14 months and our previous IT firm couldn't keep up. The Scale tier was a step change: we got a monthly QBR with real numbers, the vCISO walked us through SOC 2 prep on the second meeting, and the dedicated TAM is in our standup once a week. Helpdesk closed 94% of tickets within SLA last quarter.
Tell us your headcount. We'll send a per-user quote with the security stack itemized.
Five fields. Same-day reply from a real engineer (not a sales-development rep) with a quote, an SLA, and an honest answer if we're the wrong fit.
- Same-day reply, business hours
- Itemized security stack with vendor names
- Real engineer reply, not a chatbot or BDR
- Honest "not a fit" answer if you're outside our sweet spot
Ten questions buyers ask before signing a managed IT contract.
If we missed yours, call (888) 574-5120 or send the form above. Same-day reply.
What is the smallest company you'll take on?
Five employees. Below that, the math rarely works out for a managed contract and we'll point you to a co-managed or break-fix arrangement instead. Honesty is cheaper than churn.
What is the largest company you'll take on?
5,000 employees, single tenant or multi-location. Above that, you're better served by an enterprise integrator with a CIO advisory practice. We will refer you and not waste your time.
Are the per-user prices really flat?
Yes. Per-user, per-month, all-inclusive of the security stack, helpdesk, monitoring, and patching. No surprise per-ticket fees, no overage charges. Hardware, project work, and one-time migrations are quoted separately and clearly labeled as such.
Do you support both Microsoft 365 and Google Workspace?
Yes. About 78% of our base runs Microsoft 365, the rest run Google Workspace. Same price, same SLA, no preference. We can also support hybrid environments where exec/finance is on M365 and the rest of the company is on Google.
What is your SLA?
99.95% uptime SLA on managed infrastructure. Helpdesk first response: under 15 min for P1, under 1 hour for P2, under 4 business hours for P3. Average resolution time across all priorities last quarter: 38 minutes.
Is the helpdesk really US-based?
Yes. All Tier 1, Tier 2, and Tier 3 engineers sit in Tampa, Orlando, or Chicago. Zero offshore. You can ask for the engineer's name and city before they touch your environment. We publish staff bios on request.
Do you do compliance work?
Yes. SOC 2, HIPAA, PCI, CMMC, and NIST CSF evidence collection is built into the Scale and Enterprise tiers. Growth tier adds it on request. We've carried 180+ clients through SOC 2 audits with zero failed controls tied to our environment.
What happens if I cancel?
Standard term is 12 months, month-to-month after that with 30-day notice. We hand back full admin access, exported documentation, and a 90-day handover engagement at cost if you want it. We've never sued a client over cancellation and we never will.
Can you work alongside our internal IT person?
Yes. About 22% of our base is co-managed, where we run the security stack, monitoring, and after-hours helpdesk while the internal person handles application support, vendor management, and projects. Pricing is the same.
How fast is onboarding?
Two weeks for Starter, three weeks for Growth, four to six weeks for Scale and Enterprise. We don't bill until cutover. Most customers see the helpdesk go live within five business days.