Your real IT cost, including the hidden ones.

Per-employee per-month, scaled by seat count. Under 25 seats is $145 per employee per month. 25 to 99 seats is $125. 100 to 249 seats is $99. 250 and up is $85. Server coverage adds a flat $75 per server per month. Multi-location surcharges only apply if a site needs dedicated on-site presence.

24/7 endpoint and network monitoring, US-based helpdesk, OS and third-party patching, daily backups with monthly restore tests, an EDR and DNS-filtering security stack, vCISO consults on a quarterly cadence, hardware procurement at our dealer pricing, onboarding and offboarding workflows, and a Quarterly Business Review with your account manager. Anything outside that scope (large project work, M and A integrations, after-hours emergencies on weekends) is quoted separately and disclosed in writing before we start.

Almost never. We are software-agnostic and have managed Microsoft 365, Google Workspace, QuickBooks, Salesforce, NetSuite, ServiceNow, AutoCAD, Adobe CC, and dozens of vertical-specific systems for clients. We may suggest swapping one or two tools that overlap with what is already in our managed stack (for example consolidating two endpoint protection agents) but it is always your call and the savings hit your line item, not ours.

Per-employee, not per-location. The rate above covers all of your seats regardless of which office they sit in. Remote work and home offices are included. Sites that require a dedicated on-site engineer (manufacturing floors, large healthcare campuses) get a separately scoped on-site retainer disclosed up front. Most clients with two to four locations need zero on-site retainer.

Two weeks for under 50 seats, three to four weeks for 50 to 250 seats. Week one is discovery and read-only access. Week two is agent rollout and identity hardening. Week three is patching baseline and backup validation. Anything beyond is project-style change management. Onboarding is a fixed-fee engagement scoped per seat count, not hourly. The fee is credited back if you are not in production by the agreed date.

Yes, and we do this all the time. The most common arrangement is a co-managed model where your internal person handles project work, vendor relationships, and strategic priorities, while we handle the 24/7 monitoring, helpdesk overflow, patching, backups, and security stack. We are not trying to replace your IT lead. We are giving them tooling, escalation, and weekend coverage.

Standard agreement is 36 months with a 90-day exit clause after the first year. We also offer 12 month and 24 month terms at slightly higher per-seat pricing. Exit clause means you give 90 days written notice and we hand off documentation, agent removal, and credentials in a transition packet. We have never withheld a credential during a transition. It would not be a great way to earn a referral.

P1 (system down, all-staff impact, security incident) is 24/7/365 with a 15-minute SLA. P2 (major function impaired) is 24/7 with a one-hour SLA. P3 (single user, non-blocking) is business hours next business day. Each priority is defined in the contract and visible to you in real-time inside the ticket portal.

Three numbers, reviewed quarterly: ticket CSAT (the score your team gives us per ticket, target 95+), response SLA hit-rate (per priority, target 98+ percent), and uptime delta (managed asset uptime versus baseline, target 99.95 percent). All three live in your QBR deck and the underlying data is exportable. We name a single named account manager so you have one phone number, not a generic queue.

Industry surveys (Gartner, ITIC, Statista) put unmanaged small-business IT downtime in the 3 to 6 hour per month range, distributed across the company. Four hours is the median we have measured at clients in their first month of onboarding. After 90 days on our stack, the same clients typically run at 30 to 45 minutes per month. The default loaded hourly cost of $65 reflects the salary plus benefits load of a typical knowledge-worker employee.