Managed IT Services for U.S. SMBs — 24/7 help desk, proactive monitoring, a vCIO who knows your business
Proactive endpoint monitoring, vendor management, and quarterly strategy reviews for businesses across all 50 states. One vendor for IT, copier, cybersecurity, and VoIP — one account manager, one invoice.
No credit card. Free 30-min call. We review your stack, flag the 3 biggest reliability risks, and send a 1-page report. No sales pitch.
Three lanes. One contract. Pricing you can send to the CFO.
Same tooling across every tier. The difference is how much we take off your plate — from overflow help to fully outsourced IT, to vCIO strategy on top.
- After-hours & weekend overflow
- Patch management & endpoint monitoring via NinjaOne
- Monthly ticket trend & top-user report
- Everything in Co-Sourcing
- Vendor management: ISP, M365, VoIP, printers, line-of-business apps
- On-site visits included
- Hardware procurement at our pricing (laptops, switches, firewalls)
- Offboarding & onboarding runbooks for every new hire
- Everything in Fully Managed
- Quarterly vCIO sessions with your exec team — roadmap, budget, risk
- Technology standardization plan across sites or acquired entities
- M&A IT diligence support & integration playbooks
- Annual 3-year IT budget forecast you can hand to your CFO
- Dedicated Teams/Slack channel with exec-level escalation path
IT is a hundred small jobs. We do the ones that never fit on anyone's calendar.
"Managed IT" means nothing by itself. Here's the actual work your team stops doing the day we start. Everything below is included in Fully Managed, not a bolt-on upsell.
Honest answers.
Do you replace our internal IT team, or work with them?
Either works. On Co-Sourcing we slot in under their lead and take tickets they route. We don't stage coups, we don't bill for meetings we weren't invited to, and we don't poach internal staff.
Can we leave without getting hostage'd on our data or credentials?
Yes. We hand over your documentation (network diagrams, credential vault export, vendor contact list, warranty records, configs) in a format your next MSP can actually use.
Do you lock us into your preferred vendors?
No. We're vendor-neutral: if your office already runs Meraki we keep Meraki, if it's Ubiquiti we keep Ubiquiti. Same with Microsoft 365 vs Google Workspace, Lenovo vs Dell, VoIP platforms, etc. We'll tell you what we'd standardize on for a fresh build, but we don't force rip-and-replace to pad a renewal. Your vCIO session will walk through your current stack honestly.
How does pricing work as we grow or shrink?
Per-user, trued up monthly. If you hire 8 people in March we bill the 8 new users on April's invoice, pro-rated from start date. If you lay off or sell a division, same — the reduction flows through next cycle, no 90-day notice clause to trap you paying for seats you don't have. Annual contracts lock the per-user rate, not the headcount.
Stop firefighting IT. Get a real partner who answers the phone.
30-minute free call. We review your current stack, flag the top 3 reliability risks, and send a 1-page report. If it's a fit we'll scope a proposal. If it isn't, the report is still yours — hand it to your current IT person. No sales pitch, no "limited time" contract pressure.