Network monitoring that catches the outage before your CFO's Slack does
24/7 NOC. NetFlow, SNMP, syslog, deep packet inspection, and synthetic checks correlated in one console, so you find the failing switch before the helpdesk floods.
Read-only collector install. One-page health report.
Three lanes for network monitoring. Per-device pricing. The CFO sees the whole bill on one line.
All tiers run on the same NOC and the same runbook library. The difference is whether you need 24/7 coverage, deep packet inspection, ISP escalation, and multi-site work like SD-WAN and IoT segmentation.
- SNMP v2c/v3 polling on switches, routers, firewalls, UPS
- ICMP uptime checks every 60 seconds
- Email alerts during business hours (Mon–Fri 8–6 local)
- Monthly health report with top 10 noisiest devices
- Quarterly capacity review
- Everything in Essentials, plus 24/7/365 coverage
- NetFlow / sFlow / IPFIX collection and traffic analytics
- Syslog ingest with correlation rules per device class
- Deep packet inspection (DPI) on north-south + east-west traffic
- Synthetic uptime checks (HTTPS, DNS, RDP, VoIP) from 4 US regions
- ISP escalation handled by us
- Pre-approved restart / failover runbooks signed off in onboarding
- Everything in NOC 24/7
- SD-WAN telemetry (Cisco Meraki, Fortinet, Velocloud, Silver Peak)
- IoT and OT segmentation monitoring with dedicated VLANs in scope
- BGP / OSPF / EIGRP route-change detection and alerting
- Custom Grafana dashboards per site, per business unit
- Quarterly capacity planning & circuit cost review
Which signal catches which failure. Because "we monitor the network" doesn't mean anything.
A network can fail in seven different ways and a single tool catches maybe three of them. Here is what each layer in our stack catches, and where a single-vendor box falls short.
| Failure | What it looks like | Detection layer | What gets paged |
|---|---|---|---|
| Switch port flapping | Port goes up/down repeatedly, MAC table churn, spanning-tree recompute | SNMP traps + syslog correlation | P2 alert with port, MAC, last-known good time, and interface counter delta |
| Circuit brownout | ISP link still "up" but latency 4x normal, packet loss above 1.5% | NetFlow + ThousandEyes path analysis | P1 with ISP path map, hop-by-hop loss, ready-to-paste ticket for the carrier |
| Wi-Fi controller crash | APs orphan, clients reauth in waves, mDNS storm hits the wired side | Controller API polling + AP heartbeat | P1 with last AP-online timestamp, current orphan count, and rollback plan |
| BGP / OSPF route change | Default route flips, prefix withdrawal, AS path lengthens unexpectedly | Route-change watcher (BGPMon-style) | P1 with route diff, neighbor state, and a 10-minute history of advertisements |
| DNS resolver failure | Internal AD DNS slow or returning SERVFAIL, half the apps look "down" | Synthetic DNS checks (4 regions) + resolver query logs | P1 with which resolver, which zone, and the timing histogram |
| VPN tunnel drop | Site-to-site IPsec re-keys fail, branch offline to HQ but internet still works | Firewall API polling + tunnel keepalive | P1 with peer IP, last successful Phase 1, and pre-approved tunnel-restart runbook |
| Capacity exhaustion | Link saturated at 92% for 15 minutes, app latency climbs, retransmits spike | NetFlow top-talker + DPI app classification | P2 with the top 5 talkers by app, source, and dest, plus a one-click QoS proposal |
The full failure-coverage matrix (40+ failure modes mapped to detection layer and runbook) is in every proposal. Ask for the sample packet.
Auditors don't want a screenshot of a dashboard. They want a quarter of correlated logs.
Network monitoring data is half of what your auditor asks for during a SOC 2 or HIPAA review. Every quarter we ship the evidence packet with the right log samples, the right retention attestations, and the right control mappings. Your assessor finishes in days, not weeks.
Honest answers.
Will you replace our existing monitoring tools?
Usually no. If you already run Auvik, LogicMonitor, PRTG, or the Meraki Dashboard, we keep them and put a NOC behind them. We add NetFlow collectors, syslog ingest, and synthetic checks where there are gaps. The win is the people, the runbooks, and the correlation, not a forklift of your tools.
We will recommend a replacement when something is genuinely end-of-life (Orion 2018, anyone?) or when the licensing math no longer makes sense versus a consolidated stack. That's a conversation, not a default.
What's the difference between NOC monitoring and an MSP?
An MSP owns the helpdesk and the user experience. A NOC owns the network plane. We watch switches, routers, firewalls, ISP links, Wi-Fi controllers, and synthetic transactions. When we see a circuit brown out, we call your ISP, open the ticket, sit on hold, and feed your MSP the root-cause data so they can update users.
Do you handle the ISP / carrier escalation for us?
Yes, on the 24/7 and Enterprise tiers. We hold your CIDs, account numbers, and authorized-contact letter on file. When AT&T, Spectrum, Comcast Business, Lumen, or Verizon needs to be called at 2am, we call them. We open the ticket, escalate when the front line stalls, demand the smart-hands dispatch, and stay on the bridge until the link is back.
You get the after-action with the carrier ticket number, the path-trace evidence we sent, and the credit-eligibility note for your AP team to claim.
What if we already have an internal NOC?
Then we run an overnight and weekend tier behind your team. We use your tools, follow your runbooks, and hand the bridge back at shift change with a written log.
We can also act as the L3 escalation behind a smaller internal NOC for routing, BGP, SD-WAN, and DPI work the day shift may not have the bench depth to handle.
Find the bottleneck before your users do.
Our free 30-day NOC trial deploys a read-only collector, baselines your network, and runs the NOC for the full 30 days. You'll get a 1-page health report with the top 10 noisiest devices, the worst-performing circuits, and the capacity ceilings you're closest to hitting. Keep the report either way.